Frequently Asked Questions

At the Digital Service, we’ve made the process very simple for our customers. If you have more questions, speak to one of our experts on live chat or call us on 02 7901 0887 today.

Convert VHS to digital formats or related questions

What type of tapes do you convert?

We convert VHS to digital formats as well as 8mm (Hi 8), MiniDV, Audio Cassette, DVD/MiniDVD and MiniDisc in the highest digital format.

What is the turnaround time?

The average turnaround time is between 7 to 14 days depending on how much conversion and editing is required. However, customers can request for priority editing and conversions at an additional cost.

Can my tapes be damaged throughout the process?

We will deposit your items in our secured premises to ensure the safety of your items.

Moreover, our video technicians perform the conversion with utmost care using the top of the range technology to ensure that no tape will be damaged throughout the process.

Which format will my tapes be converted to?

All video tapes are converted to the highest quality mp4 format which are compatible with PC, Mac and even smart TVs.

Is it possible to convert VHS tape with mould in them?

Before we convert VHS to digital formats, we inspect the condition of the tape to ensure all traces of mould and dust are removed. As a result, this can greatly improve the video and sound quality of your footage.  

Can I provide my own USB or DVD?

We provide high quality USB and DVD for an additional charge. However, you are welcome to provide us with your USB or DVD and no additional charge will be applied.

Please note: We are not responsible for loss or damage to any existing data on your storage device. We highly recommend backing up any existing data before providing it to us.

How big should the size of my USB be for all the converted videos?

As a general guideline, 1 hour of footage can approximately equate to 1 to 1.5 GB of data. The size of the USB should therefore be determined based on this formula.

Why is there static lines on my videos?

These lines are called “overscan” lines and are a normal part of old VHS videos. Back when we had the old “box” TV sets, these overscan lines were hidden from view because the TV would automatically crop the image all the way around.

However, Our modern flatscreen TVs display videos in a different way called “progressive” which means that we see the whole image without the cropping, resulting in the “overscan” lines being visible. 

Could I post my video tapes?

Posting your video tapes to us can be an affordable option if you live afar from the Sydney Region, in fact a lot of our customers do! Simply pay for the postage to our address ensuring your items are properly wrapped. When our services are complete, we post the USBs back to you with a tracking number. 

Could you pickup and deliver my tapes?

Customers can drop off their video tapes to our address. However, we also provide an affordable pickup and delivery service right to the your doorstep. Please contact us for a quote.

I'm not happy with the quality of the conversion! Is there anything you can do?

The process to convert VHS to digital formats as well as other camcorder tapes are done in real time

How much does my tapes cost to convert?

The price of conversions are dependant on the duration of the footage and variants such as whether the video tape requires a mould removal, repair or editing.

Please visit our pricing page for more information.

Is it safer to store my videos on a USB or DVD?

Both USB and DVD are safe to store. However, USB has a higher shelf life and we recommend our customers to back up all videos via USBs.

I am unable to play my videos on my Mac/PC?

Your PC or Mac could require a video player that will allow playback of mp4/mkv files. We advise our customers to download VLC player for a smooth video playback experience. You can download it here at www.videolan.org/.

What does video optimisation achieve?

At the Digital Service, after we convert VHS to digital format as mp4 (or other camcorder tapes), we compress the video for web streaming and smooth playback on PC, Mac, mobile devices or even smart TVs.

The quality of the video does not reduce through the naked eye and the size of the file will be reduced.

Video Editing and Enhancement Services

Can I sit down with a video editor to discuss the editing of my videos?

Yes! We can sit down and talk through the requirements or the idea of your story and create a final cut that is both unique and memorable.

How long is the turnaround?

Our turnaround time is usually between 7 to 14 days. However, we can prioritise your video editing should you require it urgently for an additional cost.

What video editing services do you offer?

We offer a range of video editing services that caters to your needs from wedding, vacation, home footage and more. Please refer to our video editing page for more details.

What if I'm not happy with the final cut?

Not to worry, We are happy to provide you with up to 3 revisions to cater to changes to your edits. However, if you don’t like the video that we made for you after those changes, simple contact us within 30 days and we will provide you with a full refund, no questions asked!

Referral Program

Is there a limit to how much I can refer?

No there isn’t! You can refer as many of friends and family as you want and earn $10 for every person that comes onboard with our service.

Could I refer friends or family outside of Sydney?

Of course! We have a lot of customers outside of Sydney, they can still post their items to us and we can provide them with the 10% discount.

What is the incentive for the referral?

The referral will receive a 10% off their total bill from their first order once their service is complete.

How do I receive the referral code?

Getting a referral code is simple. Simply contact us and we will send you a referral code to your e-mail address. Provide your friend with the code and once the service is complete, you will both be awarded!

Got More Questions?

Contact us through the inquiry form and we will get back to you within 24 hours. Alternatively give us a call on 02 7901 0887 and one of our friendly representative will answer any of your questions.

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